Support channels
We are committed to our customers success. Let us know how we can help. Login to the Customer Success Portal to submit a ticket.
Content
This support channel is largely for small content requests and questions that you might have. These requests can be anything from small design projects to extra help with your websites content.
- Additional website content help
- Projects (under 4 hours)
- Graphic design
- Print materials
- Presentations
- Extended training and learning
- Additional project information and inquiries
Technical
This is your standard technical support channel. If you are experiencing any technical problems with any of our systems, this is the support channel you should contact.
- Break/Fix
- Configuration
- Software Integration
- Scheduled support available 6am - 11pm (ET) M - F
Emergency
Emergencysupport
@tqi.solutions
This support is for emergencies that are critical for your organization.
- Business Critical Situations
- Outages
- Software related issues that are business-critical
- Response time is immediate (Pings all technicians)
- Available 24/7/365
Enews
This support is anything and everything eNews. If you have an eNews need, we can do it. Don't have eNews and want to? We will help you do everything from the design of your newsletter to scheduling and sending.
- Newsletter design
- Sign up
- List management
- Scheduled sending
- Tracking and management
- Reporting