Making the Customer Feel Six Sigma Quality and Agile Innovation
Globalization, mobility and instant access to information, products and services have changed the expectations of your donors and constituents. Old business models no longer work. Personal and proactive relationship management demands in today's competitive environment leaves no room for error.
Your organization must delight your customers. You may be feeling uneasy, pressured and even stressed because your customers are being relentlessly romanced in their business and personal lives by exceptional quality. Their powerful experiences and exposure to IT excellence have shaped and raised their expectations of how your organization interacts with them. Meeting their expectations has become more difficult in this "always on" world. This is why Six Sigma Quality and Agile Methodologies have become a vital part of our culture. It's our operational DNA. It prompts every question and consideration we make for every client. The results for TQI and for our clients is evidenced by the efficiencies of standardization, innovation, nimbleness and on-demand performance. When we bring this same experience to your organization, we raise you up and make you look great to your donors and constituents. Their expectations are met and even exceeded. Your organization wins by receiving their loyalty and their support.
Six Sigma is embedded quality thinking - process thinking - across every level and in every operation of world-class non-profits. Agile methodologies raise their performance to the same levels business leaders of the Fortune 500 have been fixated on for over two decades. Your donors and constituents will feel Six Sigma and Agile as they delight in the new and improved relationships with your organization. They will delight in and own your mission and vision. Your organization will become their passion. We all know what happens then.
What is Six Sigma?
First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why "Sigma"?
The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible.
What is Agile Methodology?
In software application development, system integration and user interface / user experience (UI/UX) Agile is a methodology(ies) for the creative process that anticipates the need for flexibility and applies a level of pragmatism into the delivery of the finished product. Agile software development focuses on keeping code simple, testing often, and delivering functional bits of the application as soon as they're ready. The goal of Agile is to build upon small client-approved parts as the project progresses, as opposed to delivering one large application at the end of the project.
For more on Six Sigma and Agile Methodology see:
See how Six Sigma and Agile work together (Axosoft Video / 8:52):